Frequently Asked Questions
Get Answers to Common Questions About Critiqa’s Search Quality Reviews
General FAQs
Discover the fundamentals of Critiqa and its value for your business.
Critiqa is the world's first onsite search quality verification platform for e-commerce businesses. It provides unbiased reviews of your website's search performance, offering actionable insights and recommendations to help improve search quality, increase conversion rates, and reduce lost sales.
While search service providers optimize their own search algorithms, Critiqa is an independent platform that reviews the quality of your search results. Critiqa offers unbiased insights and recommendations, helping you assess whether your search provider is delivering the value they promise and where improvements can be made.
No, Critiqa operates independently from your website’s infrastructure. It does not require integration or direct access to your website, so it won’t affect your website’s loading speed or performance. Critiqa reviews your search quality without impacting the user experience.
Critiqa is designed to provide industry-specific recommendations and works well for e-commerce businesses in industries like:
● Fashion
● Home Goods
● Electronics
● Healthcare
● Grocery
● Sports
Critiqa is tuned to reflect the search and buying patterns of consumers within your specific market.
No, Critiqa is an independent platform and is not affiliated with any search providers. Our goal is to provide objective, unbiased insights into your search performance, allowing you to evaluate your provider’s effectiveness based on transparent data.
No, Critiqa is designed for ongoing use. With options for both automated and manual reviews, Critiqa continually monitors and evaluates your search quality over time, allowing you to track improvements, stay aligned with industry trends, and adapt to seasonal changes.
To find the relevant search terms for review, you’ll need to check your search analytics through your e-commerce platform, search provider dashboard, or a custom analytics integration like Google Analytics or Mixpanel. These tools provide insights into the terms your customers are using, helping you choose the most impactful keywords to review with Critiqa.
Absolutely. Critiqa is designed to help you evaluate search service providers by offering before vs after comparisons (A/B Testing). This helps you measure whether switching providers or optimizing your current provider is truly delivering the search quality improvements you need.
Critiqa helps by:
- Providing actionable insights to enhance search quality, making it easier for customers to find what they’re looking for.
- Reducing the risk of lost sales by identifying issues like Zero-Result Searches and Search Abandonment.
- Saving time and reducing costs by automating search quality checks, eliminating the need for manual QA.
- Offering guidance to improve key metrics such as Search Conversion Rate and Click-Through Rate.
No integration is required! Critiqa operates independently from your website, meaning there’s no impact on your site’s performance. You can start reviewing your search quality in just a few clicks, with zero technical setup needed.
No, Critiqa does not collect any private or confidential data. We only perform analysis based on publicly available information on your website. Your privacy is our priority, and we do not access, store, or use any personal data from your website visitors or internal systems.
Critiqa is perfect for any e-commerce retailer that wants to improve onsite search performance, reduce lost sales, and get unbiased insights on their search results. Our Free "Starter" plan allows you to try Critiqa with no commitment, so you can see the value for yourself!
No, Critiqa focuses on analyzing search results for specific search terms rather than scanning the entire product catalog. This targeted approach allows us to deliver precise insights on how well your products appear and rank for the terms that matter most to your customers.
Critiqa will perform a verification of your website to check if it meets the basic eligibility criteria. It's a straightforward process—your website should be an e-commerce site with a working search functionality. Once verified, you’ll be able to start creating reviews.
Critiqa provides unbiased reports that can be shared directly with your search provider. These reports provide clear, actionable feedback to help your provider optimize your search functionality.
While this isn’t a core service we offer, our team of experts can certainly take on a custom project to help improve your search quality, including generating search tags for your product catalog. Contact us directly with your request, and we’ll be happy to discuss a customized solution for your business.
Product FAQs
Learn how Critiqa’s features support better search performance.
A review cycle is a search quality check that Critiqa runs on your website. During each cycle, Critiqa evaluates your search results based on predefined search terms, offering insights and recommendations on how to improve. A single review may have multiple review cycles, depending on how many times the review was triggered.
Scheduled Reviews allow you to set regular, automated reviews of your search functionality without needing to manually trigger them each time. This feature, available in Pro and Business plans, ensures consistent search quality monitoring without additional effort.
Critiqa uses a proprietary algorithm to calculate scores, taking into account factors like relevance, ranking, shopper intent, and search term popularity in your industry. This approach offers a precise quantitative measure of search quality for each search term.
Critiqa’s Automated Smart Reviews automatically generate and analyze trending search terms specific to your industry during peak seasons (e.g., holidays or major sales events). These reviews help you stay ahead of trends and adjust your search strategy to meet customer demand during critical periods. These bonus review cycles do not get counted toward your monthly limit.
Critiqa periodically gathers competitor insights by analyzing how popular search terms perform on competitor websites in your industry. These insights are presented in easy-to-read reports that highlight where your search performance excels and where improvements can be made to stay competitive.
You can trigger a review manually or schedule them to run automatically at regular intervals (depending on your plan). Critiqa also includes bonus monthly reviews, where we auto-generate and review trending search terms relevant to your industry during peak seasons.
The time it takes to complete a review cycle depends on the number of search terms and the page load speed of your website. Critiqa processes search terms efficiently, and you’ll receive an email notification as soon as the review is complete.
Keyword Variations are alternative search terms that your customers might enter, such as misspellings, plural forms, or related product names. By accounting for these variations, Critiqa helps improve your search results, ensuring your customers find what they’re looking for, even if they don’t enter the exact search term.
Yes! Critiqa allows you to download all reports as PDFs. These reports can be easily shared with your internal teams or even with your search service providers to communicate areas for improvement.
No, you will not be charged for review cycles that result in an error due to technical failures. Critiqa only counts successful review cycles toward your monthly limit. If a technical issue occurs, we will make our best efforts to retry the review automatically, and you won’t be penalized for the failure.
Pricing FAQs
Answers to your questions about Critiqa’s pricing structure.
Yes! Critiqa offers a Starter plan that allows you to explore the core features of our platform without any commitment, and you can enjoy the free benefits as long as you want. You can choose to upgrade to a paid plan at any time for additional features and benefits.
No, there are no hidden fees with Critiqa. The price you see is the price you pay. Each plan includes all standard features, and you’ll only be charged according to the selected plan.
Yes, Critiqa provides custom pricing plans tailored to the specific needs of larger enterprises. Please contact our sales team to discuss your requirements and receive a personalized quote.
Absolutely! Just log in to your account and access the pricing plans to upgrade or downgrade your subscription as needed.
Still have questions?
Our team is here to help you make the most of Critiqa. Reach out to us for personalized support and guidance.